Knowledgebase Top articles Shoutout Player Category: Knowledgebase My Shoutout Player® / Video Player freezes or lags?This is an uncommon issue that we are still actively researching into at the moment. But we still have a few tips to help kerb those issues and give ... Saved / Cached clips Category: Knowledgebase Important Notice About Clip Removal We do NOT store or cache ANY clips. As soon as a clip is removed from your Twitch account, it is immediately unavailable to our tools. If you notice that an old cli...